All Hobonichi products on sale at the Tobichi Kyoto shop are eligible for tax-free shopping. However, Tobichi also sells special event merchandise and goods from guest artists which are not eligible, so please ask the Tobichi staff for details.
Purchases with a total between 5,000 yen and 500,000 yen are eligible.Please confirm the total cost of your order before checking out.
Tax-free purchases are available to temporary visitors, such as tourists visiting from outside Japan. Customers who live in Japan or have been in the country for over 6 months are not eligible for tax-free shopping.
Please present your passport at the register when completing your purchase.
We will handle the tax-free process during checkout and receive the payment amount with the tax subtracted.
When the process is complete, we will return your passport and sealed products. We will attach a Record of Purchase to a page in your passport before handing it back to you. This Record of Purchase is to be presented to immigration officials upon leaving the country, so be certain not to lose this slip from your passport.
If the shop is especially busy, we may have you wait for other customers before processing your tax-free order. Please leave plenty of time open when visiting for tax-free shopping.
Please read the following Q&A for important information.
Q: Can I process a return or exchange for tax-free purchases?
A: Returns and exchanges cannot be processed for products that have been purchased tax-free. Please double-check before completing these purchases.
Q: Can I retroactively apply tax exemption to previously purchased items?
A: Tax exemption is processed at the time of purchase, so this cannot be applied to completed purchases.
Q: Can I buy event merchandise tax-free?
A: In general, our limited time event items are not eligible for tax exemption. Please ask a Tobichi staff member for details.
Q: What if I forget to bring my passport?
A: Tax exemption cannot be processed without a passport. If you would like to purchase eligible items tax-free, be sure to have your passport on hand.
Q: Can I use a credit card?
A: Yes you can. We accept the following cards: Visa, MasterCard, JCB, American Express, Diners, Discover
*We cannot accept UnionPay cards.
Q: Can I send my purchase overseas?
A: Tobichi does not offer international shipping services.
Q: If my purchase is under 500,000 yen, can I buy many of the same product?
A: Merchandise may have a limited maximum quantity per customer. Hobonichi Techo covers often have a limit, so if you would like to purchase a large number of items, please check with staff first.
